IT Support – Course Index
IT Support Icon

IT Support

Complete IT Support roadmap covering help desk operations, hardware, operating systems, networking basics, troubleshooting, and real-world support scenarios.

Open IT Support Course Back to Learning Hub

I. IT Support Foundations (14 Lessons)

1. Introduction 2. IT Support Basics 3. Roles & Responsibilities 4. Help Desk Overview 5. Ticketing Systems 6. Incident Management 7. Problem Management 8. Change Management 9. Service Requests 10. SLA Basics 11. Hardware Basics 12. Operating Systems 13. Windows Basics 14. Linux Basics

II. Systems & Network Support (14 Lessons)

15. macOS Basics 16. User Accounts 17. Password Management 18. Active Directory 19. Network Fundamentals 20. LAN & WAN 21. IP Addressing 22. DNS Basics 23. DHCP Basics 24. Wi-Fi Issues 25. Printer Issues 26. Email Issues 27. Software Install 28. Patch Management

III. Operations & Best Practices (12 Lessons)

29. Backup Basics 30. Antivirus & Security 31. Endpoint Security 32. Remote Tools 33. Monitoring Basics 34. Documentation 35. User Communication 36. Escalation 37. Best Practices 38. Common Issues 39. Real Scenarios 40. Review Set