ServiceNow – Course Index

ServiceNow

Complete ServiceNow course covering ITSM, administration, configuration, development (scripting + Glide APIs), integrations, reporting, projects, interview prep, and career roadmap.

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I. Foundations & ITSM (15 Lessons)

1. ServiceNow Introduction 2. ITSM Overview 3. ITIL Basics 4. ServiceNow Architecture 5. Platform Navigation 6. Applications Overview 7. Incident Management 8. Problem Management 9. Change Management 10. Request Management 11. Knowledge Management 12. Service Catalog 13. SLAs and OLAs 14. Notifications Basics 15. ITSM Case Study

II. Admin & Configuration (15 Lessons)

16. User Management 17. Groups and Roles 18. Access Control Rules 19. Tables and Fields 20. Forms Configuration 21. Lists Configuration 22. UI Policies 23. Client Scripts 24. Business Rules 25. CMDB Basics 26. CMDB Relationships 27. Data Import 28. Update Sets 29. Reporting Basics 30. Dashboards

III. Development & Scripting (15 Lessons)

31. Scripting Introduction 32. JavaScript Basics 33. Glide API Basics 34. GlideRecord 35. GlideSystem 36. Script Includes 37. UI Actions 38. Scheduled Jobs 39. Flow Designer 40. Advanced Automation 41. Debugging Scripts 42. Performance Tuning 43. Error Handling 44. Best Practices 45. Dev Case Study

IV. Integrations, Projects & Career (15 Lessons)

46. REST API Basics 47. REST Integrations 48. MID Server 49. LDAP Integration 50. Email Integration 51. External Integrations 52. ServiceNow Security 53. Upgrade Management 54. Instance Management 55. Real Project Setup 56. End-to-End Project 57. Admin Interview Questions 58. Developer Interview Questions 59. Certification Path 60. Career Roadmap